Welcome to Vendredi M! We are committed to ensuring that your order arrives on time and in excellent condition. Below you’ll find all the necessary information regarding our shipping and delivery policies.

1. Shipping Destinations

We currently ship to the following locations:

• Domestic: United Kingdom
• International: Europe, America

Please note that we do not ship to P.O. boxes, APO/FPO addresses, or certain remote locations.

2. Shipping Rates

Shipping costs are calculated based on the following factors:

• Destination: Shipping rates vary depending on the delivery location.
• Shipping Method: We offer various shipping options [e.g., Standard, Express, Overnight, Same Day].
• Order Value: Free shipping may be available for orders over £75, depending on the destination and shipping method chosen.

You can view the exact shipping charges at checkout before completing your purchase.

3. Processing Time

Orders are processed and shipped within 2 business days (Monday through Friday, excluding holidays). Orders placed after 2 PM will be processed the next 2 business day.

Please note that processing times may be delayed during peak seasons (e.g., holidays, sales events, personalized items). We will notify you of any significant delays via email.

4. Shipping Methods and Delivery Times

We offer the following shipping options:

• Standard Shipping: 6-9 business days
• Express Shipping: 2-3 business days
• Overnight Shipping: 1 business day
• Same-day Shipping: Within 1 business day [Only London Areas, please confirm with the customer service first, message them on WhatsApp: +44 7506744188]

Please note that these delivery times are estimates and may vary based on your location and external factors, such as weather conditions or carrier delays.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation email with your tracking number and a link to track your package. You can also track your order directly on our website by logging into your account.

6. International Shipping

For international orders:

• Customs and Duties: The recipient is responsible for any customs duties, taxes, or fees that may apply to the shipment. These charges are not included in the item price or shipping cost.
• Delivery Time: International delivery times may vary depending on the destination and customs processing.

Please contact your local customs office for more information on potential charges.

7. Failed Delivery Attempts

If the carrier is unable to deliver your package after multiple attempts, it may be returned to us. If this occurs, we will contact you to arrange for redelivery. Please note that additional shipping charges may apply.

8. Damaged or Lost Packages

• Damaged Packages: If your package arrives damaged, please contact us within 5 days of receipt with your order number and photos of the damage. We will work with you to resolve the issue.
• Lost Packages: If your package is lost in transit, please contact us as soon as possible. We will file a claim with the carrier and keep you informed throughout the process.

9. Delivery Issues and Incorrect Addresses

Please ensure that your shipping address is correct when placing your order. We are not responsible for orders delivered to incorrect or outdated addresses provided by the customer. If you realize you made an error, please contact us immediately at our email: customer.service@vendredim.com.

10. Contact Us

If you have any questions or concerns about your shipping and delivery, please feel free to contact our customer service team at:

• Email: customer.service@vendredim.com
• Phone: +44 7506744188 [WhatsApp]
• Customer Service Hours: 09:30–17:30[Monday to Sunday]